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Returns & Exchanges

We want you to be overwhelmed with excitement and happy with your purchase. If you’d like to return or exchange a phone or online order, please email customer care at chloe@savonbox.com to obtain a return authorization, and receive further instructions:

Returned items need to be  intact and returned in their original packaging. You can return items up to 30 days after the date we shipped your order. Shipping charges are not usually refundable.

Remember, we cannot accept returns without prior authorization.

If we shipped the wrong item to you by mistake, please contact Customer Care; we will re-ship the correct item at no additional cost. 


Common Questions

How are returned items credited back to me?

Returned items are normally credited in the original form of payment.

How long does it take to process a return?

Please allow up to 30 days for your return to be processed from the day you return your package. We will notify you by phone or email once we have processed your return.

How much time do I have to return an item?

You can return an item up to 45 days after the date we shipped your order. Please email us at chloe@savonbox.com to obtain a return authorization and receive further instructions.

How can I check on the status of my return or exchange?

Email chloe@savonbox.com to check your status.